Weekly Focus 28th May

  WEEKLY FOCUS   .Introducing Change in the Workplace The Key Lessons Listen here Change can be unsettling…but change can be exciting! The difference may not just be down to the personality traits of the individual! Naturally some of the workforce will relish and...

Weekly Focus 21st May

  WEEKLY FOCUS Time to welcome your complaints. They can tell you a lot about your business. Listen here It’s a fact that one unhappy customer tells 10 to 15 others about their bad experience. If it’s really bad, they will tell the whole world. For every complaint...

Weekly Focus 14th May

WEEKLY FOCUS Making the seemingly impossible possible. How can that be? Listen here Having watched last week, the incredible comeback by Liverpool FC in beating Barcelona and the comments in the press, it begged the question… “How do you make the seemingly impossible...

Weekly Focus 7th May

  WEEKLY FOCUS To Engage or Disengage That is the question! Listen here Sport has always played a big part in my life. The challenges to test yourself on a personal level both mentally and physically and of course against others. As I have progressed from playing to...

Weekly Focus 30th April

WEEKLY FOCUS Creating an impact and a lasting impression! Listen here Why is it that some people have that “X” factor while others less so…And what is the “X” factor, similarly can it be learned? If we consider that first impressions are vital in business, and that...

Weekly Focus 23rd April

WEEKLY FOCUS Reborn… reinvent yourself for the next challenge! Yes you can!  Listen here Sometimes, we have to reinvent ourselves for a variety of reasons and all subtly different. In terms of reborn, Tiger Woods epic victory in The US Masters is a great example....

Weekly Focus 16th April

WEEKLY FOCUS Can Anyone Lead?? And what do YOU need to develop?   Listen here Does Leadership only apply to those that manage teams, the sole preserve? Or can anyone lead, or does everyone lead at some stage? Noun: “Leadership” …The action of leading a group of people...

Weekly Focus 9th April

WEEKLY FOCUS  Choose to be a player… It brings new life to all!  Listen here In all areas of life, it’s important that people make a real contribution in all that they do. Consider the workplace. When I was in business, I once asked one of my Direct Reports, how many...

Weekly Focus 2nd April

WEEKLY FOCUS High Morale Makes everything so easy!  Listen here When a team is winning, morale is high and if morale is high, the team is in a position to win but what comes first? Is it “high morale or winning”? Most likely high morale, because high morale magnifies...

Weekly Focus 26th March

WEEKLY FOCUS Empowerment at its best… And in a way that delights the customer! Listen here Now that’s what I call service! I have a passion for people and performance- even more so when it comes to delivering wonderful service. A recent experience really amplified...