Business Development Director
Having spent close to 15 years managing teams of up to 250 in leading blue chip companies, Nick has a real understanding of the needs of business but equally importantly of the demands that is placed on individuals. The people management has always been the buzz for Nick, constantly trying to find better ways to manage, coach and inspire his teams to greater levels of success.
Nick has delivered programmes both within the UK and overseas and has helped to develop the BPO sector in Botswana over a period spanning two years.
UK clients include NHS Direct, Bank of Scotland, DWP, Argos and a range of local councils.
Nick has been asked to speak at a number of events and conferences including local government forums and Contact Centre bodies where he has a strong CRM background.
His passion for excellence has a very strong impact on those that he works with.
For the last four years, Nick has been a judge at the UK and Overseas Customer Service Training awards, and was both a Judge and a presenter at the 2015 “WOW” Awards in London.
As well as being Business Development Director, Nick consults and delivers our key flagship Solution Focused Leader Programme whilst heading up our Solution Focused Customer Service Programme also.