The Importance of Risk Management 19 10 21

The Importance of Risk Management Risk management is a process dedicated to identifying risks within a business and developing processes and procedures to mitigate potential situation. An effective system helps maintain the safety of staff, whilst protecting business...

Vision… Mission & Values 12 10 21

Vision…Mission & Values The importance to every business. Warm and fluffy, or defined and articulated in such a way that everyone understands. How do you describe the “big picture”, visualising and describing exactly what your business is there for (it’s...

Negotiation Skills Tips 14 09 21

Weekly Focus “Negotiation Skills Tips” Listen here The term “Negotiation” can mean so many things to so many people…Perhaps in itself that sums the whole thing up! It is never straightforward…Or is it…and should it be! Ultimately, negotiation can go a long way to...

Top tips for successful appraisals 07 09 21

Top tips for successful appraisals Listen here First of all, one reminder…An appraisal should simply be a summary of your previous 12 months “month end discussions”. Successful Leaders coach all of the time…sometimes more formally in 121s, on other occasions during...

Managing Conflict with Customers 24 08 21

Managing Conflict with Customers Listen here In the perfect world, we never want to find ourselves in this situation, but the reality is that due to a number of scenarios, including…poor service, unreasonable expectations on both sides, mis-selling and the wrong...