Form is temporary…Class is permanent! And when you need to draw on all of your experience! Listen here For many of the things that we do in life, there will sometimes be a drop off in performance. This can be accounted for in a number of ways…Fatigue, lack of...

Is the future of work hybrid? Where will you be? Listen here The Global pandemic has created many challenges…one being how to keep workers safe and given that the message has been “stay at home”, it then meant that firms should provide the opportunities to work from...

Internal Customer Service We are all customers of each other! Listen here Customer Service is something that I am passionate about…but that has its downsides…I struggle to go anywhere without watching people, listening to how they interact with other’s! Likewise, I am...

Mental Health Week… What we can all do. Listen here Starting yesterday (Monday 10th) until Sunday 16th is mental health awareness week. In recent years, we have started to talk about mental health and not shy away from it as if a taboo subject. To make the situation...

Reward & Recognition What does it actually mean? Listen here Rewards and recognition are considered key factors in keeping your employees motivated and keen to achieve their targets and stay loyal to the organization. When we look at the strict definition of...

How well do you know your customers? Or worse, your employees! Listen here If ever there was an answer to the above and for all of the wrong reasons, then the recent days and the proposed break away European Super League proposal takes some beating! Gerald Ratner also...

Vision…Mission & Values The importance to every business. Listen here Warm and fluffy, or defined and articulated in such a way that everyone understands. How do you describe the “big picture”, visualising and describing exactly what your business is there for (it’s...

Different work styles… And the management of! Listen here Consider your colleagues, consider those that you might perhaps lead…While naturally, there will be a common aim, a direction that the company wants to go in and the people will have their own part to play in...

New Beginnings… Reset and being better than before! Listen here The biblical definition of Easter is the resurrection…the dawn of new life. How does that translate into us and our day-to-day actions? Let’s think of it in two different ways. On one hand, we have a...

Returning to the office…That’s great. Or is it? Listen here The Global pandemic has changed our working practices for the last twelve months…Furlough, home working and for some, a combination of both. Returning to work after furlough has been strange for some. For...