Choose to be a player… It brings new life to all! Listen here In all areas of life, it’s important that people make a real contribution in all that they do. Consider the workplace. When I was in business, I once asked one of my Direct Reports, how many of their team...

Internal Customer Service We are all customers of each other! Listen here Customer Service is something that I am passionate about…but that has its downsides…I struggle to go anywhere without watching people, listening to how they interact with other’s! Likewise, I...

Making an impact And a lasting impression! Listen here Why is it that some people have that “X” factor while others less so…And what is the “X” factor, similarly can it be learned? If we consider that first impressions are vital in business, and that its people that...

RACI Responsible…accountable…consulted, and informed Listen here Within the workplace, we will all have accountability in many ways…our role profile for example and additionally, to other people and to ourselves…Doing the best that we can. RACI is now a commonly used...

Remaining positive What needs to happen? Listen here Uncertainty creates anxiety…Fact. Our brain is constantly making judgements about what to do and why…often with no logical reason. Uncertainty also creates its own images in our brain…danger…we don’t know what is...

Different work styles… And the management of! Listen here Consider your colleagues, consider those that you might perhaps lead…While naturally, there will be a common aim, a direction that the company wants to go in, and the people will have their own part to play in...

How to lead like the greats! Listen here Research shows that the top three leaders of all time are… 1.    Mahatma Gandhi… “You must not lose faith in humanity. Humanity is an ocean; if a few drops of the ocean are dirty, the ocean does not become dirty”. 2.    Martin...

Wisdom. And is it the same as knowledge? Listen here An accepted definition of “Wisdom” is the ability to think and act using knowledge, experience, understanding, common sense and insight. Compare that to “Knowledge”. We can define this as facts, information, and...

Peak Performance And recognising when we need to recharge the Batteries! Listen here The old saying “rest is for wimps” has previously been said by many people…Almost part of a macho society.  And yet for us all to perform at our best, rest is a vitally important...

Problem Solving…Now let me think! Listen here Problem solving skills are vital from two points of view…finding solutions to, and as part of a project or a new way of working…OR…when unexpected problems occur. Its no surprise then, that they are among the most valuable...