Insights

Glorious Failure…Can there be such a thing? If so, what do we learn? Listen here We often hear the term used and sadly Sunday night was a classic example. Strangely the term is one of the best examples of an oxymoron that you can find! Let’s consider the...

As restrictions finally get lifted, what opportunities will this present you? Listen here Wow, think back to January of last year…news coming out of China of a new virus and with the thinking that this may have started in the markets of Wuhan. Initially, we paid...

The Untrained Leader…. And the consequences! Listen here It’s time to find the next “Sales Manager” or “Head of Customer Service”. It’s easy, Tom is our best salesman, and Lucy is the best at delivering great Customer Service. No problem. Or is it? A number of things...

Presenting with confidence… There is an actor in all of us! Listen here You may find the title strange…Surely the whole point is about being authentic, genuine and sincere!  Well of course, but you can also be an actor when you first start either presenting to an...

Never stop trying to develop your true potential Read here I have often written features along the lines of “what is the limit of human potential”…some have been sport related, while others have been in the business domain. Sometimes it just takes one person to show...

Form is temporary…Class is permanent! And when you need to draw on all of your experience! Listen here For many of the things that we do in life, there will sometimes be a drop off in performance. This can be accounted for in a number of ways…Fatigue, lack of...

Is the future of work hybrid? Where will you be? Listen here The Global pandemic has created many challenges…one being how to keep workers safe and given that the message has been “stay at home”, it then meant that firms should provide the opportunities to work from...

Internal Customer Service We are all customers of each other! Listen here Customer Service is something that I am passionate about…but that has its downsides…I struggle to go anywhere without watching people, listening to how they interact with other’s! Likewise, I am...

Mental Health Week… What we can all do. Listen here Starting yesterday (Monday 10th) until Sunday 16th is mental health awareness week. In recent years, we have started to talk about mental health and not shy away from it as if a taboo subject. To make the situation...