Weekly Focus 9th January

Weekly Focus How to lose your customers in just seconds and see a reduction on your bottom line Our regular followers will have read in our weekly focus of the need to offer outstanding customer service, and to ensure that your team are all Brand Ambassadors. It’s one...

Weekly Focus- 2nd January 2018

WEEKLY FOCUS New Year…New you But does it work? As we start a New Year, many people will decide it’s time for a change. Some serious soul searching takes place and resolutions are made. But the mere start of a New Year is not the catalyst for change. We tend to use...

Weekly Focus 12th December

WEEKLY FOCUS Lacking Motivation as seasonal holidays approach  I don’t want to be here…And I really don’t want to come back!! We are often driven by routines and then allow these to drive our lives- suddenly, our work schedules become disrupted and our home lives...

Weekly Focus 5th December

Weekly Focus Competition It’s what we all need to thrive! Competition can mean many things to many people, but a quick dictionary check states… “An event or contest in which people take part in order to establish superiority or supremacy in a particular area”....

Weekly Focus 28th November 2017

WEEKLY FOCUS Teamwork The Glue that holds a group of people together! We often use the phrase “Teamwork” and in a variety of ways, but not often do we really consider what this means. A dictionary definition states “the combined action of a group, especially when...

Weekly Focus 21st November 2017

Weekly Focus Are your team “Brand Ambassadors”? If not…Why not? A dictionary definition is “A person, especially a celebrity, who is paid to endorse or promote a particular company’s products or services”. Surely, that can’t be it? The CEO of any business must...