by Solution Focused | May 23, 2017 | Uncategorized
WEEKLY FOCUS Time to welcome your complaints! It’s a fact that one unhappy customer tells 10 to 15 others about their bad experience. If it’s really bad, they will tell the whole world! For every complaint that could be made around 20 people simply...
by Solution Focused | May 22, 2017 | Uncategorized
WEEKLY FOCUS Life is like a flight of stairs! I watched someone climbing a flight of stairs- three floors and two landings, upon reaching each landing, they paused for breath, looked up – how far to go. Similarly, looked down – how far they had come. It...
by Solution Focused | May 15, 2017 | Uncategorized
WEEKLY FOCUS When the smile behind the service creates a ripple of happiness. In the modern world in which we live, time is precious. The pace of life means that we rush from one thing to the next- this also applies to both customers and staff. Customers rushing to...
by Solution Focused | May 8, 2017 | Uncategorized
Weekly Focus Marginal Gains and the Power of The Mind! This weekend something that many considered impossible was tackled… although the goal was not met, the outcome was considered ‘Glorious Failure!’ For several years, Nike have been planning an...
by Solution Focused | May 1, 2017 | Uncategorized
WEEKLY FOCUS Can anyone lead? Does leadership only apply to those that manage teams, the sole preserve? Or can anyone lead or does everyone lead at some stage? Noun: ‘Leadership’ The action of leading a group of people or an organisation, or the ability to...
by Solution Focused | Apr 24, 2017 | Uncategorized
WEEKLY FOCUS Running a Marathon… how 26.2 miles reflects the best in how to prepare both mind and spirit! What the mind believes, the body will deliver! To succeed in life, we all need challenges. This applies to many things that we do in life. In our personal...
