Insights

Weekly Focus “Negotiation Skills Tips” Listen here The term “Negotiation” can mean so many things to so many people…Perhaps in itself that sums the whole thing up! It is never straightforward…Or is it…and should it be! Ultimately, negotiation can go a long way to...

Top tips for successful appraisals Listen here First of all, one reminder…An appraisal should simply be a summary of your previous 12 months “month end discussions”. Successful Leaders coach all of the time…sometimes more formally in 121s, on other occasions during...

Back to the Office…Home working or holidays has been fun! Listen here What a strange time we have been living…suddenly working from home. Previously furloughed…Add onto that holidays and for some Covid isolating. What does it all mean? Well, for many, there will be...

Managing Conflict with Customers Listen here In the perfect world, we never want to find ourselves in this situation, but the reality is that due to a number of scenarios, including…poor service, unreasonable expectations on both sides, mis-selling and the wrong...

Being in the Now! The future can wait and the past is history! Listen here We live our lives in the fast lane and unable to slow down, often spoiling the “now” and focusing on the controllable! Being in the “now” has numerous benefits, including… Increased...

Energy Patterns…Don’t waste them! Listen here How would it be…how would it feel if we had unlimited energy in the workplace and then that the energy was contagious? A buzz around the office, a “can do” mentality? How do we then create that energy? What has to happen,...

Don’t lose momentum…Keep moving forwards! Listen here We often hear phrases of teams with unstoppable momentum…building success that just accelerates and keeps building. The term is often used in sport, “winning momentum”. Success becomes habit forming and confidence...

Time to welcome a summer break… We all need some downtime! Listen here The analogy that I am about to make applies to all of us! In addition to working in business, my work takes me into the world of sport and athletics. In October I fly to Kenya to be with a group of...

Do Leaders have a shelf Life? Or do they have to evolve themselves? Listen here Reading the sports pages of the papers on a regular basis, you constantly read of all the managerial casualties in the world of football. Any appointment has an element of risk…It happens...