Weekly Focus 13th June 2017

by | Jun 12, 2017 | Uncategorized

WEEKLY FOCUS Creating  a ‘Personal Impact’ Whenever you communicate with people, it’s important that both your message and signals given create the impact necessary. Many of us will have been in situations where we hear people say, ‘They lit up...

Weekly Focus 6th June 2017

by | Jun 5, 2017 | Uncategorized

WEEKLY FOCUS Election Fever…But my vote must be earned! How the service you offer will be the determining factor in customer loyalty… There is a well-known saying “To vote with your feet.” Loyalty should be earned and then usually based on a personal...

Weekly Focus 30th May 2017

by | May 23, 2017 | Uncategorized

WEEKLY FOCUS  Time to welcome your complaints! It’s a fact that one unhappy customer tells 10 to 15 others about their bad experience. If it’s really bad, they will tell the whole world! For every complaint that could be made around 20 people simply...

Weekly Focus 23rd May 2017

by | May 22, 2017 | Uncategorized

WEEKLY FOCUS Life is like a flight of stairs! I watched someone climbing a flight of stairs- three floors and two landings, upon reaching each landing, they paused for breath, looked up – how far to go. Similarly, looked down – how far they had come. It...

Weekly Focus 16th May 2017

by | May 15, 2017 | Uncategorized

WEEKLY FOCUS When the smile behind the service creates a ripple of happiness. In the modern world in which we live, time is precious. The pace of life means that we rush from one thing to the next- this also applies to both customers and staff. Customers rushing to...