Weekly Focus 14th November

WEEKLY FOCUS Striving for “Peak Performance” Ordinary or extraordinary? Only one answer! No matter what we do in life it’s important to do it to the best of our ability. Why would we want to be ordinary? Think of a student at school…Consider an employee in the...

Weekly Focus 7th November 2017

Weekly Focus Confrontation in the workplace…Ideally don’t get there in the first place! The dictionary definition of confrontation is “A hostile or argumentative situation or meeting between opposing parties”. For most parts in an office environment, this will...

Weekly focus 31st October

Weekly Focus Going the Extra Mile! Wow now that’s a service! I recently stayed in a Hotel in Conway. A lovely hotel and with a nice feel from the moment that I walked in! The meet and greet! The friendly smile. A genuine welcome that was sincere. Very quickly a...

Weekly Focus 24th October 2017

Weekly Focus What is the true ‘stretch’ of our efforts? Very often, we hear about amazing stories of human endeavour. Performances that truly generate the “WOW” factor. They can exhibit themselves in many ways. People that have walked for days on end...

Weekly Focus 17th October 2017

WEEKLY FOCUS You are the brand! No matter what you do, you represent the business! I recently delivered a workshop at the Crowne Plaza Hotel, Manchester Airport. A four-day delivery for a Global Client. One night, feeling tired, I called for room service for something...