Weekly Focus 2nd March 2017

by | Mar 2, 2017 | Uncategorized

“The little touches that make a big difference….and to the bottom line” While business leaders may spend many hours trying to improve efficiencies, productivity and the customer journey, very often the answer is already there. Close to where I live we have an M&S...
Weekly Focus 21st February 2017

Weekly Focus 21st February 2017

by | Feb 14, 2017 | Uncategorized

The difference that a few well-chosen words can make …or not! We all too often bark instructions, shoot from the hip, and use “body language” to match. It’s easy to forget in the fast lane in which so many now exist.    We forget the impact on people. I was...