WEEKLY FOCUS Delegation…Over to you! Delegation is about giving away parts of your own job to someone else, there is a process involved and guidelines - there will also be an agreed expectation of what needs to be done. Unlike empowerment, with delegation,...

WEEKLY FOCUS The holiday season is here…What is there to worry about? Holidays are the chance to get away…to escape reality and have some downtime -to relax with family and loved ones or maybe exploring on your own! For many both the build up to their holiday and the...

WEEKLY FOCUS Goal Setting   We often talk about motivation…Someone feeling motivated…Someone lacking motivation, yet few people question what motivation really is, or even how to become motivated! To be motivated or to have motivation, means that you have...

Mind over matter! It's all about your attitude and mind set! With Wimbledon now behind us, thoughts turn to some of the epic performances. Human versus Human. Very often at the level that these players play at, the difference can come down the slightest of marginal...

Weekly Focus Motivating others... can you motivate? Quite clearly, the answer is usually yes!  But to be motivated you need clearly defined goals that you believe in with a passion and that are very meaningful to you! Motivating other people can come in a variety of...

WEEKLY FOCUS Never giving up! Keeping faith in times of adversity Too often, the easy option is to give up…It’s just too hard. But what separates those that keep fighting from those that give up? Is giving up always the wrong thing? There are two differences that we...

WEEKLY FOCUS Developing your resilience!    In our last Weekly Focus, we wrote about “Confidence”, one of our readers then mentioned “Resilience”.-the two are very closely linked! Resilience is what gives you the mental strength to cope with difficult situations,...

WEEKLY FOCUS Very often the difference between success and failure can be down to that ten letter word… Confidence! Be it tackling something for the very first time, or facing something that mentally challenges you…Any situation that sets the chatter of “self-talk”...

WEEKLY FOCUS Creating  a 'Personal Impact' Whenever you communicate with people, it's important that both your message and signals given create the impact necessary. Many of us will have been in situations where we hear people say, 'They lit up the room when they...

WEEKLY FOCUS Election Fever…But my vote must be earned! How the service you offer will be the determining factor in customer loyalty... There is a well-known saying “To vote with your feet." Loyalty should be earned and then usually based on a personal experience, for...