Weekly Focus 6th June 2017

by | Jun 5, 2017 | Uncategorized

WEEKLY FOCUS Election Fever…But my vote must be earned! How the service you offer will be the determining factor in customer loyalty… There is a well-known saying “To vote with your feet.” Loyalty should be earned and then usually based on a personal...

Weekly Focus 30th May 2017

by | May 23, 2017 | Uncategorized

WEEKLY FOCUS  Time to welcome your complaints! It’s a fact that one unhappy customer tells 10 to 15 others about their bad experience. If it’s really bad, they will tell the whole world! For every complaint that could be made around 20 people simply...

Weekly Focus 23rd May 2017

by | May 22, 2017 | Uncategorized

WEEKLY FOCUS Life is like a flight of stairs! I watched someone climbing a flight of stairs- three floors and two landings, upon reaching each landing, they paused for breath, looked up – how far to go. Similarly, looked down – how far they had come. It...

Weekly Focus 16th May 2017

by | May 15, 2017 | Uncategorized

WEEKLY FOCUS When the smile behind the service creates a ripple of happiness. In the modern world in which we live, time is precious. The pace of life means that we rush from one thing to the next- this also applies to both customers and staff. Customers rushing to...

Weekly Focus 9th May 2017

by | May 8, 2017 | Uncategorized

Weekly Focus Marginal Gains and the Power of The Mind! This weekend something that many considered impossible was tackled… although the goal was not met, the outcome was considered ‘Glorious Failure!’ For several years, Nike have been planning an...

Weekly Focus 2nd May 2017

by | May 1, 2017 | Uncategorized

WEEKLY FOCUS Can anyone lead? Does leadership only apply to those that manage teams, the sole preserve? Or can anyone lead or does everyone lead at some stage? Noun: ‘Leadership’ The action of leading a group of people or an organisation, or the ability to...