Feed Forward…The better way of working! Listen here Feedback…one of the most common terms used in all walks of life…In life itself, in the workplace, and similarly in the world of sport. In every situation, where one party wants to communicate with another, and...

The Importance of Risk Management Risk management is a process dedicated to identifying risks within a business and developing processes and procedures to mitigate potential situation. An effective system helps maintain the safety of staff, whilst protecting business...

Vision…Mission & Values The importance to every business. Warm and fluffy, or defined and articulated in such a way that everyone understands. How do you describe the “big picture”, visualising and describing exactly what your business is there for (it’s mission),...

The Importance of Stakeholder Management First of all, let’s consider the importance! In the modern world, with many organisations’ having a number of stakeholder groups, the relationship with these groups, and often powerful investors becomes increasingly important!...

The importance of Diversity & Inclusion Listen here First of all, let’s look at the definitions! Diversity is any way that can be used to differentiate groups and people from one another. In essence it’s about empowering people by respecting and appreciating what...

Self-improvement…Learn from the best! Listen here In all areas of life, we should try to challenge ourselves and continually look for areas of self-development. Surely, we strive to be our “best version of ourselves”? One huge benefit is that as we learn new skills or...

Weekly Focus “Negotiation Skills Tips” Listen here The term “Negotiation” can mean so many things to so many people…Perhaps in itself that sums the whole thing up! It is never straightforward…Or is it…and should it be! Ultimately, negotiation can go a long way to...

Top tips for successful appraisals Listen here First of all, one reminder…An appraisal should simply be a summary of your previous 12 months “month end discussions”. Successful Leaders coach all of the time…sometimes more formally in 121s, on other occasions during...

Back to the Office…Home working or holidays has been fun! Listen here What a strange time we have been living…suddenly working from home. Previously furloughed…Add onto that holidays and for some Covid isolating. What does it all mean? Well, for many, there will be...

Managing Conflict with Customers Listen here In the perfect world, we never want to find ourselves in this situation, but the reality is that due to a number of scenarios, including…poor service, unreasonable expectations on both sides, mis-selling and the wrong...