by Solution Focused | Jul 19, 2017 | Uncategorized
Mind over matter! It’s all about your attitude and mind set! With Wimbledon now behind us, thoughts turn to some of the epic performances. Human versus Human. Very often at the level that these players play at, the difference can come down the slightest of...
by Solution Focused | Jul 10, 2017 | Uncategorized
Weekly Focus Motivating others… can you motivate? Quite clearly, the answer is usually yes! But to be motivated you need clearly defined goals that you believe in with a passion and that are very meaningful to you! Motivating other people can come in a variety...
by Solution Focused | Jul 3, 2017 | Uncategorized
WEEKLY FOCUS Never giving up! Keeping faith in times of adversity Too often, the easy option is to give up…It’s just too hard. But what separates those that keep fighting from those that give up? Is giving up always the wrong thing? There are two differences that we...
by Solution Focused | Jun 26, 2017 | Uncategorized
WEEKLY FOCUS Developing your resilience! In our last Weekly Focus, we wrote about “Confidence”, one of our readers then mentioned “Resilience”.-the two are very closely linked! Resilience is what gives you the mental strength to cope with difficult situations,...
by Solution Focused | Jun 19, 2017 | Uncategorized
WEEKLY FOCUS Very often the difference between success and failure can be down to that ten letter word… Confidence! Be it tackling something for the very first time, or facing something that mentally challenges you…Any situation that sets the chatter of “self-talk”...
by Solution Focused | Jun 12, 2017 | Uncategorized
WEEKLY FOCUS Creating a ‘Personal Impact’ Whenever you communicate with people, it’s important that both your message and signals given create the impact necessary. Many of us will have been in situations where we hear people say, ‘They lit up...
by Solution Focused | Jun 5, 2017 | Uncategorized
WEEKLY FOCUS Election Fever…But my vote must be earned! How the service you offer will be the determining factor in customer loyalty… There is a well-known saying “To vote with your feet.” Loyalty should be earned and then usually based on a personal...
by Solution Focused | May 23, 2017 | Uncategorized
WEEKLY FOCUS Time to welcome your complaints! It’s a fact that one unhappy customer tells 10 to 15 others about their bad experience. If it’s really bad, they will tell the whole world! For every complaint that could be made around 20 people simply...
by Solution Focused | May 22, 2017 | Uncategorized
WEEKLY FOCUS Life is like a flight of stairs! I watched someone climbing a flight of stairs- three floors and two landings, upon reaching each landing, they paused for breath, looked up – how far to go. Similarly, looked down – how far they had come. It...
by Solution Focused | May 15, 2017 | Uncategorized
WEEKLY FOCUS When the smile behind the service creates a ripple of happiness. In the modern world in which we live, time is precious. The pace of life means that we rush from one thing to the next- this also applies to both customers and staff. Customers rushing to...
