Weekly Focus How to lose your customers in just seconds and see a reduction on your bottom line Our regular followers will have read in our weekly focus of the need to offer outstanding customer service, and to ensure that your team are all Brand Ambassadors. It’s one...

WEEKLY FOCUS New Year…New you But does it work? As we start a New Year, many people will decide it’s time for a change. Some serious soul searching takes place and resolutions are made. But the mere start of a New Year is not the catalyst for change. We tend to use...

WEEKLY FOCUS Lacking Motivation as seasonal holidays approach  I don’t want to be here…And I really don’t want to come back!! We are often driven by routines and then allow these to drive our lives- suddenly, our work schedules become disrupted and our home lives...

Weekly Focus Competition It's what we all need to thrive! Competition can mean many things to many people, but a quick dictionary check states… “An event or contest in which people take part in order to establish superiority or supremacy in a particular area”....

WEEKLY FOCUS Teamwork The Glue that holds a group of people together! We often use the phrase “Teamwork” and in a variety of ways, but not often do we really consider what this means. A dictionary definition states “the combined action of a group, especially when...

Weekly Focus Are your team “Brand Ambassadors”? If not…Why not? A dictionary definition is “A person, especially a celebrity, who is paid to endorse or promote a particular company's products or services”. Surely, that can’t be it? The CEO of any business must surely...

WEEKLY FOCUS Striving for “Peak Performance” Ordinary or extraordinary? Only one answer! No matter what we do in life it’s important to do it to the best of our ability. Why would we want to be ordinary? Think of a student at school…Consider an employee in the...

Weekly Focus Confrontation in the workplace...Ideally don’t get there in the first place! The dictionary definition of confrontation is “A hostile or argumentative situation or meeting between opposing parties”. For most parts in an office environment, this will be...

Weekly Focus Going the Extra Mile! Wow now that's a service! I recently stayed in a Hotel in Conway. A lovely hotel and with a nice feel from the moment that I walked in! The meet and greet! The friendly smile. A genuine welcome that was sincere. Very quickly a felt...

Weekly Focus What is the true 'stretch' of our efforts? Very often, we hear about amazing stories of human endeavour. Performances that truly generate the “WOW” factor. They can exhibit themselves in many ways. People that have walked for days on end through the...