Sales through Service It’s the only way!! Listen here While every business strives for increased sales, often with heavily incentivized staff, what happens once the sale has been done? Sadly, some organisations take a very short sighted approach, and when phone lines...

It's not how hard you fall… It's how fast you bounce back- Listen here None of us are immune from setbacks, in fact they say that its how you bounce back that is an indicator of your resilience. Without taking knocks on the journey, how would we learn about coping...

Turning anger into action! What must happen? Listen here Statistics tell us that 65% of office workers have experienced office rage, and that 45% of workers regularly lose their temper at work. Why do we lose our tempers? It’s usually, because of how we interpret and...

Developing your Team Tuckman’s Model- Listen here The personnel of any team change…People join, and people leave. Sometimes change can be healthy…but to get the best from a group of people needs an understanding of each individual and the ability to develop a “team...

Building Resilience It’s what makes us stronger! Listen here Personal resilience refers to the ability of an individual to sustain high performance and positive wellbeing in the face of adversity, and to recover from misfortune or adapt to circumstances.  The question...

RACI Responsible…accountable…consulted and informed. Listen here Within the workplace, we will all have accountability in many ways…our role profile for example and additionally, to other people and to ourselves…Doing the best that we can. RACI is now a commonly used...

Quotations can lift your moods and inspire Used correctly, they can become affirmations! Listen here Just a few well-crafted words in the form of a quotation can mean a lot to people and used correctly can lift and inspire. They give meaning to a variety of...

From innovation to action Listen here The dictionary definition of innovation is “a new idea or method, or the use of new ideas and methods”. At Solution Focused, we often use the expression “if you always do what you have always done, you will always get what you...

Building Personal Resilience Listen here The dictionary definition of resilience is “the capacity to recover quickly from difficulties…toughness”. The reality of life is that at some point and in small ways, perhaps regularly, we will need to be resilient…Recovering...

Using your time wisely September may get busier! Listen here While none of us fully know how September might look, there is every chance that it will get busier! More people return from furlough, and business tries to kickstart the economy. There are two points to...